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Answers to
questions that are frequently asked about Arrow's
Fire and Water Restoration Services...
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24-HOUR RESPONSE ASSURANCE
Q. How fast
will Arrow arrive on the site of a residential fire or flood?
A. Our usual response time
is approximately two hours. We can assure you that we will respond
in 24 hours or less. We assemble and brief our team, then drive
one or more of our specially marked "Arrow Fire Trucks"
to the location.
Category
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WHAT WE DO - AND WHAT OTHERS DO
Q. Does
your team clean carpets and wash walls?
A. No. The Arrow Fire Restoration
business specializes in household soft goods clothing and
bedding, for example. Other specialists handle home furnishings,
walls, furniture, carpet cleaning, reconstruction, painting,
and the like.
Q. Who decides
what items receive the restoration treatment?
A. Just as your household
items are unique to you, each job is different. Each smoke or
flood damaged item is evaluated for its potential restoration.
Recoverable goods are bagged for transport. Excluded items, perhaps
of sentimental value, may be added at the customer's request.
The team leader takes the hand-documented list and enters it
into a computer database providing an inventory that the insurance
claims adjuster and the homeowner can review.
Q. Flooding
is different than fire so what does Arrow do to remedy water-damaged
goods?
A. Water damages tend to
be dirt, sometimes sewage, frequently mold and mildew if the
leak or flood moisture is allowed to remain without drying. The
ozone room at Arrow Fire Restoration will be the first step to
begin the cleaning. Washable items will be laundered in a fabric
safe agitation with commercial detergent while drycleanables
will also receive the appropriate care using safe drycleaning
methods with special additives to remove mold and bacteria.
Category
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OUR 100% SAFE, 'NOT-SO-SECRET' WEAPON FOR SMOKE REMOVAL
Q. How do
you remove smoke and other odors?
A. Arrow Fire Restoration
pre-treats all incoming items in a special ozone room. It works
like this: an electrical current is sent through oxygen (much
like a bolt of lightning). The resulting ozone attacks bacteria,
mildew and mold and the smoky odor caused by particulates in
fire. Household laundering doesn't give the same results as the
ozone deodorization combined with fluid agitation and commercial
detergents.
Q. Do drycleanables
get the ozone treatment?
A. Yes. Silks, woolens and
most synthetics, such as used in men's and women's fashions are
perfect candidates for ozone treatment.
Q. Is ozone
safe?
A. Ozone is 100% safe as
the process, while generated by human hands, is actually cloning
the electrical charge found in lightning. Ozone in the atmosphere
leaves a "fresh" smell. It does the same for clothing
and household items.
Q. What
happens to the clothing that you cannot get clean?
A. Our experience gives
us a good idea of what can be restored for usability. Our representative
will advise you, based on that experience, and you can make your
own disposition decision. If we remove household items and clothing
for cleaning, we will make every attempt to restore the item.
Category
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TURNAROUND TIME AND DELIVERY
Q. When
will my clothes be done?
A. We recognize that certain
items are needed almost immediately. With customer assistance,
selected baby and children's clothes, blankets, adult clothing,
bedding and linens are processed within two to three days to
allow you to normalize your life as soon as possible.
Q. Can you
store my clothing until I am back at my permanent address?
A. We will work with you
and your insurance company to return your clothing and household
items in a timely manner. If you find that you will be out of
your residence for a substantial period of time, we do offer
storage until you are ready to move back in.
Category
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ESTIMATES
Q. Do you
give estimates for uninsured damage?
A. Yes. Please call 816-283-FIRE
during business hours to get full information.
Category
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When the
Web Page Info isn't Sufficient
Q. I have
a question for which I don't see an answer here. Is there a telephone
number where I could speak with a 'live person'? Or, where can
I send an email?
A. We are happy to oblige.
Our toll-free telephone number is 1-816-283-FIRE and our
office hours are 7AM to 5PM Central Time Zone - Monday through
Friday. Or you may send an email to: conniek@arrow-care.com
TO GO TO ARROW SHIPPING OPTIONS PAGE, CLICK HERE:
Do
as thousands of Arrow customers have done.
Trust your
garments and household items to the loving and protective care
of Arrow Fabricare.
Every day...with every piece...Arrow cares.
FOR ANSWERS
TO FREQUENTLY ASKED QUESTIONS (click below):
Arrow
Testimonials
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