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"I don't know HOW YOU DO IT...but, you make dry cleaning FUN! I have always hated paying for DRY CLEANING AND TAXES...Now I can take one of those off my list!" Thanks, Dianna
S. "Hi Bob, This is John Minder from Fairbanks. (Alaska) I got my coat and I'm very pleased with it, I just wanted to thank you for the great job, it doesn't even look like the same coat. I'm really happy with it and will be sending more your way. John M. Amanda W. "Hi Bob! I just received my leather jeans jacket on which you shortened the sleeves. It was very nice work. You always do good work. Thank you." Frida R. "I just want to say thank you so much for getting the lipgloss out of the wedding dress. The dress was beautiful. God sent you to me that morning. God bless you and thank you." Angela R. "Dear Bruce and dedicated staff: I received the ceremonial robe. It was absolutely 110% spectacular! I could not get over the amount of intricacy, time and perfection that went into it. Thank you to each of you for 'bringing the robe back to life'. I am profoundly grateful to you for your efforts and commitment." Debbie T. "Unbelievable!! You saved my expensive suede jacket. I was going to throw it away. Without a doubt "you are the best"...Another satisfied customer. Sincerely, Richard P. "Received my jacket back in terrific condition. I never expected to see such drastic results. You even fixed a snap I failed to mention. The jacket is better than new! I will use your services again." Bill C. Rhonda F. "Hi there, I just got my leather jacket back from you and it looks fabulous!!!! You did a terrific job taking up the sleeves and and taking the sides in to make it smaller. What ever you did to it during the cleaning process it smells brand new. I am thrilled with the results, and am going to be a repeat customer for years to come. Thank you so much for doing an excellent job!!!!" Cathy Whitney "I sent my leather jacket for repair and restoration, and it just arrived back home -- it turned out beautiful -- just like brand new -- the repair on the sleeve lining was perfect -- I have just requested another email label to send another jacket for cleaning and repair -- I will always use Arrow for all our leather restoration and repair". Dr. Joseph
C. "Territory Ahead recommended your company to repair the zipper on the bomber jacket I purchased from them. You did an EXCELLENT job repairing the jacket, and, in fact you cannot discern that repairs were made. Arrow has earned my future business as well as any referrals that I can provide." James R. "Bruce,
once again I'd like to take the opportunity to thank you for
your help with my jacket. Your understanding and overall customer
service has been impeccable. Let it be known that I will continue
to utilize your companies services and praise it's customer service
to friends and family. ARROW FABRICARE has truly been a pleasure
to deal with. I look forward to speaking with you in the months
to come. Thanks again for all of your help! "Dear Bruce. I noticed and picked up your "ARROW TODAY" newsletter. I like it and found it very informative, interesting and well done. I am now retired...and I do not ever remember returning one piece of clothing you did for me due to dissatisfaction in all the years I have used your services." Jerry R. "I just received my Scully bomber jacket back from you folks. I can now appreciate why the retailer that sold it to me said "Arrow is the only place to send it" for cleaning. I love my bomber jacket and you have restored it to the way it was when I bought it. There are no superlatives to explain how pleased I am. Thank you for prompt and exemplary service." Terry T. "We received the red leather
coat you repaired for my wife. It was another great job by your
staff. It looked almost new again and we were very pleased with
the results. I have enclosed a black Marc Edwards bomber jacket,
I would like to have the sleeves shortened and snaps put back
on. Also please send me 2 cans of your WaterRepel water repellent
and cleaner. "I received my shearling coat back from you today, and true to your word!, every ounce of oil came out!!!! I can not tell you how pleased I am. I have used your company before, with great success. However, this shearling coat was a gift from my husband, and I wore it for exactly 1/2 of an hour, before spilling bruchette oil on it at Costco. I thought I would die. I sent it to you, immediately, with high hopes, and your phone call made my day!!! I could tell you KNEW how upset I was and you took personal care and showed so much concern. You were terrific....and even though I live in a very metropolitan city with fine cleaners, I will continue to send you any important coats....you are a proven success!!! I can not thank you all enough!!!! For your kindness, your concern and, most importantly, your expertise in cleaning!!! Nancy A. "Thank you, Bruce. I got my jacket back yesterday. I want to thank you for everything you've done for me and thank you for everything you've done for my jacket. Crystal B. "Y'all did a fantastic job on my leather jacket. My secretary saw the "before" and "after" and was stunned that one can barely notice where I stupidly put the stickers. Again, please give my thanks to those at Arrow who worked on my jacket and brought it back to life." Gary E. "I sent a REMY leather jacket that I had bought off the internet to you for cleaning. I bought it used and was not real satisfied with the condition when I received it. I had hopes that cleaning would freshen up the jacket a bit, but that was the extent of my hopes. The garment arrived at my house yesterday. I am shocked beyond words. The jacket looks like it is brand new. I just wanted to say how thrilled I am with the results. Thanks so much. I now own two Remy leather jackets and you will be the cleaner of choice when they need service again. Thanks for a great job!" Keith R. Donnie P. "Bruce, congratulations on being in business for 90 years! Wow!!! There aren't too many companies that can make that claim in the US. The article in the Kansas City STAR Magazine underscored what a wonderful operation you have; unfortunately, they couldn't reflect how happy we, as a manufacturer, are with our relationship with your fine enterprise. Thanks for all the years of dedicated service to both us and our customers. You all are truly wonderful to work with. John R. "Bob,
you the Man! I can't believe you did it! Oh my God it is fabulous,
it looks so wonderful, and you just saved me several thousand
dollars. I was getting ready to call the manufacturer in Chicago
to have them make me a new one, you did a fabulous job, and the
pressing was wonderful too. You did it all great; I am very appreciative
thank you so much you made somebody very happy." "I love the way my shirts smell! I asked the woman who answered the phone if anything had changed and she said "yes", that you're now using an environmentally-friendly process. It's a GREAT smell! I was looking around my house trying to decide what smelled so good when I discovered it was my shirt! I just want to compliment you on that shift, and, for me it is certainly positive!" Shelly P. Stephen B. "I am writing today to let you know how happy I am to have used your company. You guys did the most outstanding job on all of my clothing and other items. After the sewage back-up, I thought I had lost all my items. But at pick-up, I couldn't believe how well my stuff looked. Thank you so much. Out of all the vendors that were used for my flooding problem, you were by far the quickest, friendliest and most efficient of them all." Rocky and Christ
McL. "Thank you so much for the outstanding work that you did in refurbishing my leather coat. You and your company are a pleasure to do business with both for the quality of the work and the truly great service. Thank you again. Kevin M. "Mr. Gershon, you recently did a red suede jacket for me. In tears, I thank you because I thought it was a goner. You are miraculous, and I am totally grateful. I just wanted to tell you. I'll be sending more. Ruth C. Marilyn S. "People usually write with complaints, so I wanted to let you know what an incredible job you did with my old beat-up Banana Republic bomber jacket. A new lining, new zipper, patched and cleaned and rejuvenated. After receiving the jacket, someone from Arrow called and described what a challenge it presented. You have done your magic. Please pass this along to the people who worked on it." Miggs B. Tak N. "I received my red leather coat that you cleaned and re-dyed. I am so happy and pleased with the way it looks that I wanted you to know I am very satisfied with the job. Thank you so much, I feel I have a new coat." Lorene D. "Hi Bob! You did some work for me on a fur and taupe suede vest. It had a major stain on the back of it. I just received it back in the mail and my vest looks beautiful to me. You have done a very nice job and I can't tell you how much I appreciate your hard work and your knowledge. Thank you for saving my precious vest." Linda G. "I just cleaned my first garment with Arrow and it was an amazing experience. It was an expensive new Ferragamo suede coat --worn just three times before getting ink all over it -- and it came back clean! It's like Miracle Max in the Princess Bride who brings Westley back to life after he was tortured to death. Thanks!" Jamie "Thank you for the "SUPER" job you did on my leather jacket. I am extremely pleased, delighted and overwhelmed with the job. Am also so thankful I called the North Beach Leather store in San Francisco where I purchased it 5 years ago. They said Arrow is the best to do the job. How right he was." Marianne D. "I just wanted to let you know how delighted I am with the way my jacket looks. I have already told several friends how great the jacket looks and how great your service is. Just for your info, I heard about your company on the Live with Regis and Kelly show." Jackie S. "I am recommending Arrow-Care to all my friends. the mustard is gone and I can boast about your service to all! Last night at a dinner party, I spoke of your company to a few folks. They will be in touch! A true testament to a company well run, where service is key." Victor F. "I received my coat and I am tickled to death. This is my favorite coat of all time and you've made me very happy with your work. It looks brand new and I will certainly tell my friends about your company." Terry C. "I just want to thank you. The coat came back in such great condition that I couldn't believe it...I'm thrilled. I have a new coat!" Dorothy T. "I just wanted to let you know what a good job you did cleaning my purse. I thought this suede purse was ruined, but after cleaning, I can still use it. Karen K. "I would like to take the opportunity to thank Bob and the crew at Arrow Cleaners for cleaning my suede jacket. In a city as big as Chicago, only one cleaner was willing to try cleaning the stain off my jacket due to the unusual design. They were unsuccessful. I learned of your establishment from a clerk in a retail store who heard your name mentioned on the Regis Philbin show. When I received the return box from Arrow, I was stunned and amazed that the stain was completely gone! Patti M. "When I shipped my black coat to you, I thought it had seen its best days. However, after its expert care from Arrow Cleaners, it now looks BETTER than it did when I purchased it!!! The faux fur has a beautiful sheen it never had before - it is gorgeous! Thanks to everyone at Arrow for such a phenomenal job! Pam E. "When so many businesses give such horrible service, I just wanted to let you know how much I really appreciated your services this month. I know that you have been in business for many, many years and now I know why. Thank you for doing it the right way! Donald P. "Just a short note to express my thanks. The person willing to go that extra mile is not as common today as in the past. I am more than pleased with the jacket. It's almost to nice to wear. You can bet I will be a positive advocate for Arrow." Monnie M. "The jacket looks gorgeous! I think it's better than when it was brand new. So glad you enjoyed all the excitement it caused and now you have my business forever. I've held off having the enclosed suede jacket cleaned because I didn't trust anyone local. It's one of my favorites and I have no doubt you'll do a beautiful job. Sincerely yours... Joy Philbin "...I received my leather jacket last week and was very happy with the results on the repairs. I'm glad I worked with you and Arrow. Deb G. "I recently sent a 3/4 length leather coat to Arrow to be repaired. Bob was my contact. The coat was scratched and ripped on one panel. The coat cost me several hundred dollars and I wasn't willing to just let it go. I shipped it to Arrow, and when I received it back it was as good as new! I was very, very happy with the results. Arrow even made another belt to replace the missing one. I will highly recommend your company to many others Rochelle J. "WOW! You people are truly experts! I recently sent to you my black leather lambskin jacket to repair. I had made the cardinal sin of applying an adhesive id tag to the front which when removed, damaged the jacket...to my great surprise the results far exceeded my expectations. I cannot tell that this jacket had ever been damaged. Thanks for the great effort, it looks just like the day it was purchased." Walter C. "My cognac colored, suede leather jacked arrived safely and looks wonderful!. I am very grateful that you were able to remove the blood and assorted stains that were the result of being in a car accident at the end of March...attention to details like packing tissue in the sleeves and body of a jacket is seldom seen these days. It's nice to know that there are experts who know how to handle things correctly throughout the entire process....I will tell my friends about Arrow Leather's expertise. Sara K. S. "...Dear friends at Arrow - You are wonder workers! My Golden Bear suede jacket came back to me looking like new - better than new, actually. It looks lovingly worn. You cleaned it beautifully and I am amazed that there is no evidence of the ink mark. Needless to say, I am thrilled with the result, and I will tell my friends at Nordstrom, where the jacket was purchased of your excellent work." Carolyn B. - San Rafael, CA "...let me start by saying that I'm sure you don't need people to tell you how wonderful your work is, but it's always good to hear! Words can't express how overwhelmed I was when I picked up my suede coat from a cleaner that utilizes your services in the Kansas City, MO area. About 2 years ago, I spilled candle wax all over the front the coat that I had just purchase the year before. I thought it was a lost cause! Needless to say, I didn't take it in right way and the more I held it (2 years), the more I knew nothing could be done. WRONG! I told a friend that if you could get that out, I would bow to you, like the Egyptians. Picture me bowing!!!! I could not believe my eyes! I was ranting & raving as soon as I picked it up & inspected it! the cleaner's clerk probably thought I needed some serious help! THANK YOU! THANK YOU! THANK YOU! YOU WILL BE REFERRED TO ALL I KNOW." Denise E., Kansas City "...please tell Bob, 'a big thanks from Mike in the UK'. Bob, you did a great job on my suede Remy jacket and I really appreciate it. Cheers." Mike H-S, England "I just received my leather jacket back from you, and I am absolutely delighted with what you have done for it. It has been my favorite jacket for over 10 years, and as a result has gotten lots of wear. Being lambskin, it was looking pretty tired when I sent it to you. Now, it looks practically new! Thank you so much for the fine work that you have done. You can be sure that I will use your services again in the future, and I will certainly recommend you to my friends. It's like having a new jacket again." J. L., Portland, OR "...we just received my husband's jacket that I'd sent to you for cleaning and I just had to let you know what a wonderful job you did! I'd taken it locally one time before and they didn't even come close to accomplishing getting it as clean. You will have my business from now on that is for sure, even with having to mail it to you, it is worth it. I've been telling friends how great you did and giving them your name and phone number too. Thanks again for a job well done." C. O., Kent, WA "...you have put the word "service" back in service industry. By replacing buttons, whose centers had popped out during cleaning, on my jean jacket with buffalo nickel buttons, you exceeded any norm. Thank you for your kindness and most of all for your excellent service." "...the ladies out front at Arrow are some of the nicest I have encountered in ANY business since moving to Kansas City three years ago. You have ALL earned my repeat business ad my hearty recommendation to others." K. L., Kansas City, MO "...Thanks to all of you for doing such a consistent, fine job for me. I appreciate your service, available and friendly attitude." H.K., Overland Park, KS "...Received jacket after you had repaired and it looks great -- wanted to thank you for a job well done -- wanted to let you know that I will recommend you to anyone who needs that service." L. H., Oneneta, NY "...I want to take this means to thank you for the wonderful results I got on the repair and cleaning of my POLO jacket. The work was beyond compare and the service was as much as I could ask for. I sincerely want to thank you and will heartily recommend you to friends and acquaintances. H. S., Wintersville, OH "...I am grateful to you for removing the wine out of my dress! Now, there will be other occasions for me to wear it. I will certainly recommend your wonderful work to my friends. R. McC., Kansas City, MO "...Recently, you cleaned a powder blue Brioni $3,000 leather coat that had food stains on the left front panel and oil stains around the collar....Because of you the coat now looks better than new! You did a beautiful job! You guys are the "Siegfried & Roy" of the leather cleaning business!" L.F., Las Vegas, NV "...My compliments on the restoration and repair work on the leather jacket you just returned to me. It looks almost as good as new, and your workmanship and care is appreciated." C.T., Southport, CT "...Let me say that my three beloved leather jackets were beautifully restored to their original selves, and I am grateful for your personal attention. Thanks." D. B., Shawnee Mission, KS (Some of the above have been edited for clarity. But the thoughts are complete and accurate). Do as thousand of Arrow customers have done. Trust your garments and household items to the loving and protective care of Arrow Fabricare. Every day...with every piece...Arrow cares. FOR ANSWERS TO FREQUENTLY ASKED QUESTIONS (click below):  |
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Arrow Fabricare Services - 3838 Troost Avenue - Kansas City, MO 64109 | 1-800-54-ARROW/ Fax: 816-931-0300 Customer Service E-mail |