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THESE TESTIMONIALS, KUDOS AND SIMPLE THANK-YOUs ARE VERY SATISFYING TO ARROW FABRICARE'S MANAGEMENT AND EMPLOYEES. THEY REINFORCE OUR RESOLVE TO CONTINUE TO DO OUR VERY BEST. Want to read a few? We hope it helps you decide to trust your precious garments to Arrow. "You all were a tremendous help to me during an incredibly stressful time. Thank you for the empathy you showed and the speed of your service during our fire damage." LaKay C. "My drapes were cleaned to my expectations. Thank you. The need to be able to have good installers after the drapes are cleaned is important. You all did send two reps to help rehang the drapes even though you'd previously told me that you aren't involved with the rehanging process. I appreciate your extra effort. Thank you for all you do!" Bonnie G. "Hi this
is Rick H from New Hampshire, and I wanted to leave a message
for I received
my Remy leather jacket in the mail a couple of days ago, and
I am Rick H. - New Hampshire "Thanks for making a difficult time SO much better." Bev T. - Shawnee Mission, KS "A special "thanks" to Tracy and her crew. Tracy took the time to explain the process to me, in the midst of total chaos (a house fire), and she and her crew did their work with the most amazing attitude. They enjoy their jobs and do them with the utmost professionalism. Thanks to all." Mary G. - Kansas City "After our fire, every piece of clothing returned was in excellent condition. Out of all the vendors who performed restorations of our belongings, Arrow was the BEST." Jamey E. - Kansas City "My house was destroyed by fire. My insurance carrier contracted with your cleaners to clean and restore my clothing insofar as possible. (Your people) have been truthful, forthright and totally professional in all dealings with me. A JOB WELL DONE!." Irvin K. - Kansas City, MO "Thank you for the amazing work on my Remy Jacket. You were right, it came back a long way from the shape the "other guys" left it in from their process. I will have a referral or two for you...friends of mine who have jackets that are old faithful standbys of theirs -- and need a lot of help." Tom K. - Lake Forest, IL "Hi Bob
or Susie, I wanted to thank you for fixing my little taupe jacket
that I had put the sticky name tag on. Thank you very much
for saving it, and just wanted to tell you how nice it looks,
Thank you!" Larry B. - San Diego, CA "Great job! Don't know how you all do it! Everything was cleaned and ready! The 'girls' were always so helpful in helping us pick up a load to take home! Everyone is always pleasant and fun to be with! Thank you all so much!" Frank & Salli F. - Kansas City "Service was excellent and quality of cleaning was great! Thanks for making this unpleasant event more bearable!" Tim S. - Shawnee Mission, KS "Recently I sent a custom
made suit to you for repair of a hole in the coat collar, the
result of our Chocolate Lab puppy chewing a hole while I was
not looking. The hole was too large for interweaving and the
regular weave repair was used. The result was spectacular! The
lady who mended the coat left a small white thread at the patch
so I could identify the location of the repair. The patch was
affordable and the service excellent, as always. I have already
told several others about the great service form Arrow." "Please
make sure Bob in Customer Services get this email. I received
my coat yesterday. New Jacket from Territory Ahead
Wanted it to look like the picture in the Magazine, and I sent
a picture with the Jacket. You called me to say you couldn't
make it look like the picture. I am thrilled with its' exact
appearance "Just Like the Picture" I
would/ will recommend your service to everyone I know that
needs leather care. MY Jacket is now PERFECT. Thank you so very
much." "I am not sure this is
the email to write to, but I wanted to express my gratitude and
amazement at the great work that you do. I just received a leather
jacket that you revamped. It was badly worn and in poor condition
with stains and it looks great new. This is the second jacket
for my family I have sent to you each old and with great
sentimental value. I will recommend you without reservation and
am sure you will hear from me again. You give every customer
a clear and easy way to indicate if they are not 100% satisfied
(customer satisfaction guarantee included in each shipment) ,
but I had some difficulty deciding how to let you know I am 100%
satisfied more so if possible - you have exceeded my expectations
each time. Thanks again." "Beautiful
work done on my coat, it came back much better than I expected! "Hi, this is Laurie A___,
and I just wanted to compliment you guys. I sent you my
brown leather coat with stains all over it, and I can't believe
I got this coat back and it looks like brand new! You guys
are fantastic! I think this is where Saks Fifth Ave in
Cincinnati would send my things to, but I know I heard about
you from the Ralph Lauren store in Aspen. Anyway, I just
wanted to thank you." "Dear Bruce. This is just a note to let you know how pleased I am about the recent job you did for me in restoring my Lone Pine shearling coat. I had (mistakenly) had the coat cleaned here in Denver at another cleaners, and they shrunk the coat more than a full size. The coat was not wearable. I am not sure how you did it, but you restored the coat to the fit I had before the bad cleaning and it is now perfect again. Your customer service was responsive and timely, especially from Bob and Susie. The coat looks great and I look forward to wearing it. I appreciate your prompt and reasonably priced service and will not make the same mistake again. All of my sensitive cleaning jobs will be sent to Arrow. Thanks again,..." Rob M.,
Denver, CO "Thanks so much for showing me around your facility a few weeks ago and sharing information about Arrow Fabricare and about family business in general. I really enjoyed hearing about the evolution of the business as well as meeting your family members and your staff...who it looks like you treat as family as well. "I have shared many of the points you made to me with my students in my family business class as well as some of the other business faculty here at JCCC. Last week, I also attended a national Family Business Conference in New York City and shared my experience with Arrow with several of the other attendees at the conference. "I know that you are extremely busy and I appreciate you taking time out of your day. I can read book after book on the topic, but my best lessons for my classes come from being able to share real life experiences with them. Thank you." Barbara Millard,
Associate Professor "You guys did a terrific
job on my leather jacket. It looks fantastic! It looks better
than the day I bought it, some 12 years ago. Thanks for a great
job and for the excellent customer service." "Dear Bruce. One of our top customers recently brought in a leather coat he had cleaned locally. The cleaners literally destroyed this garment and it was just not wearable. We sent the coat to Arrow and the results were impressive. It was restored to it's original beauty. Thank you so much for the outstanding service. Winn Bros. will only recommend Arrow Leather Cleaners for all of our fine leathers. Thanks again," Todd Winnick "My leather sport coat
arrived yesterday and it looks like new! I am totally
pleased and simply wanted to say "thank you" to you
and Arrow. Best." "Bruce, your company truly performs "leather Magic"! The coat arrived yesterday and I am absolutely pleased with the results. Thank You." Nancy. "I got my leather coat
yesterday. The jacket looks great, but it is the lining
repair that rocks!! The replacement looks like the
original. I've cc'd the shop where I originally bought
the coat from - they are the ones who told me about Arrow. Thanks
again for a fabulous job. Regards..." "Your (Fire, Smoke &
Water Restoration ) staff could not have been more accomodating,
efficient and professional. Yours is an excellent organization
and I would highly recommend your services to any and all. Overall
an 11 on a 10 point system." "I just
received my suede and leather duster which you cleaned and repaired.
Great job. For years the Claymore
Shop (ed.:
this store is one of few like it in the country, selling only
stunning men's wear with a stylish and ultra competant team of
sales floor personnel) told me you were the place for this type of job.
I know my wife and I are happy to have found you. Thanks." "Hi Susie. WOW! You
guys did a heck of a job with my client's purse. She was
thrilled. I have another project for you from her.
I am mailing it on Monday. it is an off white linen suit.
Around the collar on both sides, you have to look very carefully,
but the color is gone from the jacket. I am thinking that
it was in a window and the light turned it or the store tried
to get out a spot and took the color out. I am not certain
if you can fix this, but if anyone can, it is Arrow. Thank
you as always for performing miracles." "Bruce.
At long last, I received my Miu Miu handbag back from Arrow Careand
the new "shade" is absolutely stunning! Thank
you so much for your attention and guidance, even after hours,
on how to restore her to beautiful condition. It is so
wonderful to feel comfortable sending my most precious leather
goods to you; I wouldn't trust anyone else. With the rich new
tobacco color and the perfect condition, I truly feel as if I
got a whole new bag out of this! Thank you again, and I
look forward to working with you and your company again in the
future. Best regards." "Dear Susie. Thank you so much. What a great job you did. You are all the "best". I really appreciate what you at Arrow do not only for me but for all the things you do for my customers. Everything comes out really beautiful. Thanks and take care." Bryn Maur Furs, Bryn Maur, PA "I just recently had a leather coat cleaned by you folks and it was delivered yesterday. I am absolutely overjoyed with how good it looks. I am calling to thank you very much for your attention to detail and it just looks absolutely gorgeous. I really like it and I get a lot of compliments." Melinda C. - Carlsbad, CA "My canvas and leather
trim bag I bought in Paris 20 years ago is absolutely restored.
I am amazed how wonderful my handbags look. There
are three more on the way. I am going to tell everyone.
I am just thrilled. No reason to part with a wonderful
bag, just send it to Arrow!" "Dear
Arrow Leather Care: A few years ago I sent you a fine leather toiletries bag
that I had spilled olive oil all over. I sent it for your cleaning
services because it had sentimental value to me, not because
I expected that it could be restored. It was a mess.
When you returned it to me it was not only perfect but actually
better than new. You had not only cleaned all the oil off
perfectly but you also coated it with something so to this day
it still looks new. "Dearest Arrow Cleaners: Thank you for making me look like a hero! I am a personal shopper and I recommend your service to my clients. When they receive their "what they thought was hopeless" item back from you in better condition than when it was new, they are amazed. They can't thank me enough for telling them abut you and then they tell EVERYONE they know about their amazing experience. You are on more facebook pages than you know! Thank you for performing magic." Appreciatively yours, Nancy
Klompus "Susie, my white jackets
are stunning again! Thank you!!!" "Thank you! I am very impressed with the service. This is my first time using ARROW (recommended by a friend) and I will definitely recommend to others and be using them again in the future. Thanks again." Lisa G. "Recently, I had a disaster
with melted plastic on a brand new designer shearing suede coat.
The coat was in a plastic garment bag and inadvertently placed
over a burning candle. The candle wax dried on the coat
and I thought the coat was irreparably ruined until it was suggested
that I take it to ARROW. Less than one week later I picked
up the coat and it was PERFECT. Arrow took the extra step of
removing and sewing back the unique clasps and the shearing suede
coat actually ended up looking better after the cleaning!" "Dear Bruce - We just received our 150th coat from the Arrow team since my visit in March. Thank you for the beautiful work. The leathers are some of the best we have seen and some were in pretty rough shape. We have also sent a few gowns and most recently a Coach duffel oversize handbag. Bruce your team has been a pleasure to work with and Anna really has enjoyed working with you and Susie. Thanks again to you, Susie, and your Dad. Your strong family values and teamwork really show through in the items we are getting back. We really appreciate your help and look forward to ramping up and promoting our leathers and other items this fall. Please let me know if Anna or I can do anything to help our account run smoothly. Best regards from all Puritan Cleaners associates." Gary G., Richmond,
VA Doris H., Medford, OR "Arrow's
staff was courteous, prompt and sympathetic. The service was
professional, the emergency items were cleaned and returned quickly.
Thank you!" "My family and I appreciate
your company's diligence and persistance in assisting us in our
hardship (home fire). Thank you very much." "Please
be advised that we tried Arrow leather cleaners for the first
time recently. Bill J. - Boca Raton, FL "Many years ago I bought
a Ralph Lauren orange leather jacket with white piping. It was
the most expensive jacket I had ever purchased but I have worn
it year after year and loved it. When I travel in it, people
always comment, or if I happen to get the same flight attendant,
they always say, "Oh I remember your jacket!" Well
finally the cuffs and collar got so dirty and scuffed, I was
embarrassed to wear it. Then Arrow Leathercare was recommended
to me, and they did a terrific job not only cleaning the orange,
but making sure the white piping stayed white and sharp, which
was a difficult task. The leather is as soft as it ever
was and I look forward to many more years of wearing it." "Just got my jacket. Looks great! Thanks for getting it in shape." Mary Jean C. - Washington D. C. "I just received my husband's Territory Ahead leather jacket for cleaning and relining. It is exceptional. My husband loves that jacket. And, you saved it. You'll be hearing from us again soon." Linda W. - Ames, IA "You did a fantastic job on my Coach handbag, the suede one with flowers and all the black marker stains. Amazing! Incredible!. Thanks." Susie F. - St. Louis, MO "(Voice Mail) I'm calling about the terribly stained, front and back, jacket belonging to my daughter. Never in a million years did I think that it could ever be worn again. Well, it is absolutely spectacular. Many thanks to you, especially to Susie. I'll be giving your number to all my friends and relatives." Barbara S. - Philadelphia, PA "Thanks so much for the great job you did on my old suede. I especially appreciate the help from Bob. When I found out that he was 83 years old, I thought of my great father that I recently lost. I am so glad that there are wonderful, nice people in the midwest." Lisa F. - Oregan City, OR "I'm happy! Fantastic! So glad that you're there. You really fixed my grey Armini with the bad spot on the arm. It's my favorite jacket. I'll be sending more items (handbags) when I return from my overseas trip." Luna P. - San Francisco, CA "Bruce, we want to thank you for replacing the coat for our customer. That was very nice. Not sure that you had to do that but being in business we know the customer is the most important thing. Thank you again." Pam V. at Brdicko Midland Cleaners - Fremont, NE "Susie...You are so right..."Arrow is the best". Thank you! Thank you! Thank you!" Jerry N. - Nipomo, CA "I just got back from picking up Peter after school and I was so surprised to find that UPS had been here. I was even more surprised to see that you actually were able to get my leather jacket cleaned!! Peter is convinced that it is a new garment and not the same one at all! I did not believe that I would ever see it again. The drycleaners we tried in MA had us convinced that it was not possible to clean blood out of leather and they wouldn't take it. (One place kept it until their leather expert looked at it and then told me to come and get it.) Many thanks to you for having this done. It really does look like a new jacket. " Kate M. - MA "I work for Nordstrom in Downtown Seattle. I have a customer who owns a Faconnable leather jacket. The jacket has a two-way zipper. The customer is having trouble using the zipper and wants to put a regular zipper on the garment. I have a local shop which could probably do the work but from past experiences I know the quality of work you do at Arrow Care and know if you can do the work, it will be perfect. The zipper is 63 cm and a "Riri". Please let me know if this can be done and what the cost would be. Thank you for your time. I look forward to hearing from you." Deirdre G. - Seattle "Dear Bruce, I am thrilled with the job you did on my leather vest and suede shirt/jacket. I thought the vest was a "goner", but you have certainly brought it back to life . It has been one of my favorites so I am so happy that it looks so terrific. The suede jacket looks better than ever, a beautiful shade of orange due to your suggestion that it be redyed. You people at Arrow are the best and I will certainly pass your name on to my Carlisle customers as well as to other friends. Bruce, you were so approachable and pleasant every time we talked. That is rare today and I do appreciate it. All the best in 2009. Thanks so much." Susan C. - Lutherville, MD "I just received my leather purse today and it looks absolutely WONDERFUL!! When I bought the Coach bag in 2002, I was riding public transportation on a daily basis, so as a result, it was out in the elements and became heavily soiled and badly beaten up. When I got my own car in 2005, it's sad to say, but my car looked better than my Coach! So as expensive as the bag was, I retired it to the back of my storage closet, never to be seen again...or so I thought, until I found the Arrow Leather Care website. I didn't expect you all to work miracles, but in my book, you truly have gone above and beyond my greatest expectations. Thank you for a job well done, and I will tell everyone I know about your amazing work! Kudos and thank you!!" Cynthia P. - Brunswick, OH "I just wanted to say thank you for the amazing job you did on my long leather coat. It's like getting a new one without giving up my broken-in feeling." :o) Toni
M. - Dallas Martha F. - Kansas City "Dear
Bruce. Jay is on vacation but, I had to write and tell
you the jackets look incredible I never thought you would
be able to get those stains out. Amazing. I hope you have
a wonderful Thanksgiving. Best regards." "I brought my husband's
leather coat to you and within two weeks the coat
came back looking great! Unfortunately, somehow the zipper was
broken, and when I called you, we arranged a
pick-up at our home. Within a few days, the coat
was returned to our home with a new zipper and looking almost
like new. I want to thank you for your service and, also,
whomever I spoke with on the phone was very kind and
helpful. I'll pass on our satisfaction." "I've
just tried on the jacket and it fit very nicely. Your people
did a great job! I'm really pleased. Thank you!" "I received the jacket
that you worked on and I'm VERY impressed and pleased! You'll
be getting all my leather work from now on!" "Arrow Leather Care is the only place I know of in the country that can do a good job repairing leather and I have been using your services since my Neiman Marcus days!" Brad S. "Hello Arrow. I just wanted
to say thanks for the great job you guys did on my expensive
Schott NYC motorcycle jacket. I had been really worried about
getting it altered, but you guys did it just like it came that
way from the manufacturer. And now, finally, at last, a perfect
fit! It is so much more pleasurable riding my bike with it on." "Bruce, just a quick note to say how much I appreciate the work that was recently performed on my leather jacket (relining of the body, sleeves and pockets). Your prompt/quality work exceeded my expectations! Feels like I have a brand new jacket! Thanks." David Ewing "I am more than pleased
with the repair that was made to my leather jacket. Since I collect
Harley Davidson jackets, you will be sure to see a great deal
more business from me. Whomever is responsible for that amazing
job you did for me, please extend to them my thanks. Again, remarkable
job!!! Looking forward to more miracles from Arrow." "I'm writing
to let you know what wonderful customer service and follow-through
I've received from your customer service representative, Brendalee.
Not only was she extremely helpful when I came into the store
yesterday (I was a first-time customer, and have never had draperies
dry cleaned so really was at a loss at what I was doing!), but
she followed-up later in the day to make certain I had received
a receipt before leaving and to confirm the processing of the
discount coupon. I cannot recall ever experiencing such fine
customer service and wanted to make certain I passed along my
praise for your employee. Brendalee certainly made my day! Even
though I live out in Shawnee, I'll make a point of bringing my
future dry cleaning to Arrow. Your customer service is unbeatable!!!
Thank you so very much!" Eileen S. We found out about Arrow at one of the worst times in our lives, after a fire in our home. And, at first, I didn't believe that anything could be done with our smokey, dirty things, but they came back to us more beautiful than ever. Thank you so much! Traci R., Kansas City, MO "I want to let you know how pleased I am with the work you did on two jackets that I sent. One jacket was a Remy leather jacket that needed cleaning, refurbishing and a new lining. The second one was an Overland Outfitters combination leather and suede jacket that needed cleaning, sealing and new sleeves. Both of these jackets look great and I feel you were very fair with your charges. Please pass my thanks along to your people who were involved working on these jackets. It's wonderful to know that there are still people and companies who will take pride in their work and are willing to spend the time to see that the customer is satisfied." Sincerely, "I just got my suede jacket and it looks beautiful. You did a very nice job and I am very, very pleased. I will recommend your company highly to all my friends!" Reva M. (ed. note:
Arrow Fire, Smoke & Water Restoration received this very complimentary
note recently from a customer's mother!) Wanda H., "I received my yellow
jacket yesterday. I'm THRILLED with what you were able to do
to restore it. It really is great. The color is back. You managed
to weave in those little pinholes, the blue stain and the gray
look is gone! The jacket looks brand new! It's terrific and I'm
very, VERY satisfied! I really, really appreciate it. "I must write to express my heartfelt gratitude for the great kindness you have shown in the cleaning of our quilts, which escaped our house fire last December. The large wool-filled one is the only thing that I have of my (paternal) grandmother. My father raised sheep when I was young and I used to watch grandmother wash the wool and then card it. When I married, she gave me one of those priceless handmade wool quilts. After the fire, it seemed that all was lost. The thinner, full-size quilt, and the yellow baby quilt were both made by my mother-in-law, who was like a second mother to me. When I learned that you possibly could save these quilts, you can only imagine the thrill that I felt. I am a Christian. All I can do is ask Him to bless you in multiple ways that only He would know. Many thanks." Jack A., "Words cannot express my
shock & absolute delight upon receipt of my Lafayette
leather jacket....There is not a trace of the 3 horrible blood
stains which so marred the lapels of the jacket....It is-
as they say-Reborn!!!!! As a matter of fact, the jacket
was a source of admiration at a recent Passover Seder and I had
to inform everyone of its history....So now you are renowned
in the Jewish community of Atlanta as well as Birmingham &
Macon....Everyone was busy getting out pens & paper with
which to jot down the Arrow name, etc...You have my undying love
& devotion - Thank you so very, very much!!! " "I've just received my Andrew Marc jacket from you. It looks fantastic!" John G. "I received my coat yesterday
and it looks just beautiful. I'm very, VERY pleased. Thanks again
for a GREAT job!" "My coat looks so much better than the average 8-10 year old coat! Thank you - I'll think of your company when I wear it!" Steve, "Just a quick note to say how much I appreciate the work that was recently performed on my leather jacket (relining of the body, sleeves and pockets). Your prompt/quality work exceeded my expectations! Feels like I have abrand new jacket!" David E. Bess C. I worked in the Designers Salon at Saks where you served me well with my St. John Customers; also at Harzfelds when I worked in the Bridal Salon. You preserved many lovely wedding gowns for my clients. You recently blocked my own St. John perfectly andwere a real inspiration to me. Best wishes to you! Jane O. "I brought you my long leather coat for cleaning. Now it looks like new! Thank you! Thank you! Thank you!" Leola J. "(My husband's) jacket arrived and we were amazed! We can't believe that you actually brought that jacket back to 'like new', You are a genius! We thank you so much!" M. C. "Thank you so much for the rush service. You made us look good and we are grateful!" Luxe Linens "What a GREAT job you and your staff did on my pillow case. I can't believe you were able to remove the white halo and liquid stain. The pillow case is now back on the pillow and the pillow is back on its chair. The matching pillow sits on the adjacent chair and you can't tell the difference between them!" Debra W. Cindy S. Kerry, Rose
Brooks Center "We are so grateful for your most able, competent and pleasant assistance with the stole and stroller that you cleaned. It was a wonderful job!" Jane F. Jim G. Mrs. S. "You worked on my light brown leather coat with a fur collar a and tear near the pocket. I'm really happy with the way the tear was fixed and the coat looks great. I just wanted to say thank you!" Jenny K. "Thank you for taking care of my pants and providing the excellent alterations. I really appreciate the excellent customer service. Everyone at Arrow is a blessing to me." Laura A. "Dear Bruce & Bob: Mary and I were in Italy last week strolling through the shops in Florence when we came upon a friendly salesman who asked where we were from. When we said Kansas City, he pulled out an Arrow hangtag and said that Arrow was the only place they recommended for leather cleaning in the world! I couldn't believe it! You are everywhere! Continued success to you both personally and professionally." James W. "I received my white leather gloves and blue Chanel purse that you repaired. The gloves look brand new and I cannot believe that you got my purse to look this good. You did a marvelous job! You currently have my alligator bag and I'm looking forward to getting it back. I feel lucky to have been told about your company. I'm so impressed that I'm speechless." S. D. at Arlene
Lili Design Cara B. "I got the latest batch of shirts back today. They are perfect. Everything was exactly the way I like it. Thanks for making all of this happen. You've got my business for keeps." (ed. note: This customer sends his shirts to Arrow from Alaska for cleaning and pressing. This is not usual, but it is our firm policy make it work for every customer no matter how complex or detailed the customer's request is.) Ron D. "I received my daughters
wedding gown and I cannot begin to tell you how pleased I am.
Please give my sincerest thanks to everyone involved with the cleaning
and preservation process. I have been singing your praises to
everyone I know!" Rich &
Sue S. "Please accept my admiration and tremendous thank you for the incredible job you did on the 40 year (old) suede coat I sent you. It was my mother's coat that she had bought in Strasbourg, France in 1966 and it was beautiful on her. Of course, over the 40 years the leather had deteriorated and what I sent you was faded, stiff and discolored by the years. You called to tell me the risks of such a job. The coat could turn a completely different color, or the leather could actually break. Forewarned, I agreed to go forward anyway. The coat arrived a few weeks later LOOKING LIKE NEW! The blue color is a beautiful shade that looks very French, the leather feels soft again, and you did a great job with the hem. Kudos to you on your website which explains things in detail. You do amazing work. I will be recommending Arrow highly to my friends in San Francisco. By the way, you were originally recommended to me by a leather coat shop in Vail, Colorado." Yvonne N. "Thank you and your team
for the great service! I brought in a suit with spots and I needed
to get back almost immediately. You had it ready the next morning
and I am so appreciative!" Mark McN. "Dear Bob - I received
my "miraculously cured" jacket last week. You
did a wonderful job. In the future, I will send all of
my specialty cleaning needs to you BEFORE any self-created disasters. Thank
you very much." "I opened up the box you sent me and I can't believe it! I am so totally amazed at what you did! Every one of them are just totally amazing! I won't need a new leather coat for the rest of my life!" [Ed. Cleaned four leather jackets, repaired two] Mead W. Monica "Hi Bruce
Got my leather jacket back yesterday that you folks mended.
It was done so well I couldn't find the spot that was ripped!
Please thank your staff for me. They did a great job. And thank
you for delivering it for me." "I want to thank you for
the excellent re-finish of the leather jacket. You were right
about the resin, and it is now stiffer and shinier on the surface,
like when I first bought it. I appreciate Arrow's professionalism
and will continue to use and recommend your "Thank
you s much for your expertise in caring for my garments and especially
for my turquoise blue dress blouse that had wine stains down
the front. I'm completely amazed, but after your service and
care there is absolutely no evidence of the stain. the
garment is like new! You all do such great work and I appreciate
your professionalism. Many thanks." Marti M. "Today I received back my brand new, worn once, and what I thought was a ruined leather jacket from you folks. Hurrah's to you all in every dept. but especially to Bob who waved his magic wand over it. It had been spoiled by a waiter at an Italian restaurant who spilled a olive oil sauce on it. My wife and I had to use a low power magnifier to see any clue as to where the stains once were. GONE !!! I am telling everyone who will listen that you folks are the magic hatters of stains, and from what I have read, repairs too. Words can not express my gratitude to you all. My very best wishes. David G. "I inadvertently left
some important license stickers in the pocket of a shirt I brought
in yesterday. I called the office and spoke to Becky who said
she'd get right on it to see if they could be found. About 15
minutes later, Jim, the plant manager called to say that they'd
found the stickers for me. Amazing! Amazing that of the
hundreds of shirts you must take in every day, one shirt could
be found so quickly. Your system must be very effective. And
it's quite obvious that your personnel are trained to be efficient,
but even more importantly they are polite, pleasant and helpful
in every way. "Thank you so much for cleaning my beloved suede leather jacket, which I thought I destroyed, but you proved otherwise! I brought the jacket to another local cleaner and they were useless. Thanks for doing such an exceptional job!" Sincerely, "I had e-mailed you about
the Don Caster jacket. I wanted to let you know how everything
turned out. First, the jacket arrived yesterday and it looks
fabulous. Your staff called me back and was very helpful. I just
wanted to thank you and your company for their patience. Also,
I want to thank you for doing such an excellent job; obviously
work ethic is a core value for Arrow. Please accept my thanks
and I intend to recommend you to everyone that listens." Here are some nice things that some of our customers have posted on various internet "user review" web sites: ...from Yelp.com (user review) "Be sure to call ahead to ensure that the lady that does measurement is there. I was just there two weeks ago and the guy standing in front of me was from Omaha!" W. L. ...from Insiderpages.com (user review) "Arrow Fabricare Services was highly recommended to me and I also recommend their services to others. I used them for the ultimate cleaning and preservation job - my wedding gown." Brook D. - ...from Judysbook.com (user review) "I use Arrow for all my leather and wedding gown cleaning. The gown was cleaned perfectly and preserved beautifully. They used a heavy duty, clear front preservation box so I can see my gown." Sharon Y. ...from Angie's List: Jennie D. "I wanted to let you know
how delighted I am with your leather work. You repaired a full
length mink and leather reversible coat where. I had torn a hole
in the leather about waist high. I thought I'd never be able
to wear the coat on the leather side again. I contacted the manufacturer
and they couldn't do anything. Then I called the distributor
in Durango and they said they'd send it to Arrow in Kansas City.
I thought "A-HA!!" because you've cleaned my leather
jackets for years and made them look new. You made a PERFECT
match in the leather both color and texture and I can't
tell you how happy I am with your work. It's just AWESOME!" "Your
firm did a FANTASTIC job on the final repair of my jacket. It
looks great!. Thanks to you and your fine technicians. "You guys have done a terrific, wonderful job on my leather jackets. You really do the best job ever and I just wanted to call and let you know." Alan F. "I am
a new customer. You just cleaned two jackets to such perfection!
I am a fussy person and I can't remember when I've seen such
wonderful cleaning. I am grateful to you for a most beautiful,
most wonderful job! Thank you." "I called to tell you how pleased MORE than pleased I am with the yellow coat that you cleaned. It's nice to know that you've been a family business for so many years. I will recommend you to anyone who wants to have their leather cleaned." Ruth A. "(My jacket) arrived this afternoon, and it looks great! I am very happy with your service! So much so, that I am sending you another leather jacket today!! THANK YOU!" John DeR. Lili S. "I'm very pleased with the outcome (re-dye of bleached-out Anichini matelassé). It looks great!! Thank you again for all your help on this. I'm delighted and will certainly recommend your company, and use your services again when I need specialty care for my linens. " Barbara N. "As a retailer who carries some of the finest leather and shearling lines in the world, my clients expect me to be able to service the often delicate garments I sell them. After years of frustration and embarrassment when using other cleaners, Arrow Leathercare has given me the confidence to provide that service and you have consistently met or exceeded our expectations." Richard Goldman "Dear Bob, you and your team have proven to be miracle workers again. You recently "erased" a blue ink spot in my white coat that our cleaners in Florida could not accomplish. A number of years ago you were able to get red wine, that someone had spilled on Sandy's white dress, out and we though that was another of your many significant accomplishments. Best regards." Richard L.
Berkley "I sent you my jacket
with the tear in the sleeve and I just picked it up from the
Johnston & Murphy store in the Burlington Mall, Burlington,
MA. It looks great - like brand new, actually. I also enjoyed
reading your ArrowVision newsletter. Thanks for a job well-done." "Dear Bob. Well, you rascal, you pulled it off! I never dreamed (in all seriousness) when I sent the Jil Sauder jacket with the singed sleeve to you that it would ever look like new again. But, by gosh, it does! I can't adequately express my appreciation (& admiration) to you for persevering to the end on this project. I have told this story to everyone in Houston who will hold still and have given them your phone number. You may have to open a location down here. Thanks...and Godspeed!" Nancy M. Polo Refers Customer With
Great Results! Bill L. "Thank you to everyone at Arrow! I spilled brown oil-based paint on my leather coat but I just got it back from you and it is just gorgeous. You guys have done an amazing job on it. I hesitated about sending it to Kansas City, to people I didn't know, and it cost $81 but I feel like I have a new coat again. Everyone in your customer service was incredibly nice and helpful. I'll be recommending you to anyone else who makes the same silly mistake that I did!" Nancy G. "Thank you so much for the beautiful job you and the talented staff at Arrow Cleaners did on my great-grandmother's wedding clothes. They were in questionable shape - and now they look just lovely! We plan to display them at our wedding in April. Thank you for making this possible - it makes the occasion even more special for our family. We appreciate this extra effort and of course your service over many years! P. S. Please give an extra thank you to Carl for his great service!" Martha T. and Greg J. "Dear Bob: This is a short note to let you know that I received my jacket today with the new sleeves. You did a GREAT job. I am very pleased. Thank you MUCH." Frances M. "I wanted you to know how pleased I am with the way you and everybody else handled the fire damage in my home...In a time that no one expects customer service, I was delighted to get nothing than exceptional people to come in and do their jobs wonderfully." Lori M. "Bruce, YOU'RE THE MAN!. The expensive jacket you did for us was fantastic. I want to tell you how much we appreciated all the extra effort you put into this job. Thank you! Thank you! Sheryl "Great job, Arrow. My coat arrived and it fits perfectly. Thanks to Bruce and Bob. Connie R. Carol M. "My jacket arrived and
looks awesome! I did not believe it could be cleaned. Thank you
so much. I am a believer. "Aloha, just want to
let you know we have sent a few more garments your way to clean.
You should get them early next week. I am also mailing another
one today. Thanks so much for the work you've done. We were very
pleased with the quality of work from your company. Thanks &
Aloha" "The jacket is in perfect condition. I thank you for your wonderful service." Jane H. "You did a a great job! That jacket was quite dirty." Rose Marie
H. "Awesome. I had given up on my Territory Ahead Caffe Jacket. It had some marks from parties and nights out. I found your tag in the jacket and sent it in for cleaning. My jacket arrived today looking like new...ready for the streets again. Thanks so much. Joe C. "Thank you so much for the excellent cleaning you did on my St. John sweater. You are the best. Jim should be given a raise. Sara Lee M. "I am so happy!. Last
fall, my husband and I took our first trip to Italy where I bought
a beautiful cream colored leather jacket. When I came home I
wore it out to dinner with friends, not wanting my jacket to
leave my side, I put it behind me on my chair. When I arrived
home, my friend told me there was ink on my jacket. Apparently,
a child had been wandering around the restaurant with a ball
point pen. My jacket was his canvas. I was so devastated, the
whole back of my jacket was covered in swirls of ink. I tried
several places to get it cleaned and no one would touch it. I
went online and found your company. I have to admit, I was a
little leary of the internet, so I called and talked to Neecy.
I want to tell you, that your staff is so friendly and helpful.
I sent my jacket and later talked to Bob, who is now my hero.
He was so wonderful!!! At first he thought he would have to replace
the panels on the jacket, but called me the next morning to let
me know, that he was able to clean and condition and tint the
jacket so that it looks like new. I don't know who was more excited,
me or Bob. He said he had 60 years of experience in this business
and it shows! I can't thank you or Bob enough. You all just made
my day. Thank you, thank you, thank you so much. You can count
on my business and that of all my friends in the future. " (Some of the above have been edited for clarity. But the thoughts are complete and accurate). Do as thousand of Arrow customers have done. Trust your garments and household items to the loving and protective care of Arrow Fabricare. Every day...with every piece...Arrow cares. FOR ANSWERS TO FREQUENTLY ASKED QUESTIONS (click below):  |
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Arrow Fabricare Services - 3838 Troost Avenue - Kansas City, MO 64109 | 1-800-54-ARROW/ Fax: 816-931-0300 Customer Service E-mail |