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THESE TESTIMONIALS, KUDOS AND SIMPLE THANK-YOUs ARE VERY SATISFYING TO ARROW FABRICARE'S MANAGEMENT AND EMPLOYEES. THEY REINFORCE OUR RESOLVE TO CONTINUE TO DO OUR VERY BEST. Want to read a few? We hope it helps you decide to trust your precious garments to Arrow.
H.L. - Sioux Falls, SD "Dear Bob. Thank you for the extra time, effort and creative problem solving you put into my purse strap project. I recognize what a headache it was and how much time and thinking and work you devoted to it. It looks beautiful and I am now thr\illed to be wearing it every day. You are terrific! It's another example of the special team, talent and above and beyond professionalism of Arrow. Many thanks." U. S. - Kansas City "My jacket was returned to me today and I am super impressed. I can not thank you enough for your amazing service. No one can compare to what you can do." R. B., Tiburon,
CA J. G, Kansas City, MO "Dear Susie. In this package you will find two of my favorite jackets. You have always taken good care of me as a customer and I really appreciate you. Have a Happy Holiday Season and a Wonderful New Year. Looking forward to seeing the fininshed product on these two items. Allo the best regards to you and everyone at Arrow, the best place on the planewt for garment care." Larry C. - Ash Flat, AR "Dear Connie. I want to personally thank you for the care and concern you exhibited regarding my family's embroidered wall hanging. You not only salvaged a treasured piece, but also restored my belief that good and responsible individuals remain in service to others. The piece looks wonderful and will be preserved carefully for my daughter. Thank you." June M. "Bob, my brown blazer arrived today.
I am totally amazed at how great it looks! Thanks so much for
doing such a great job and caring so much. I was having a hard
time finding another one to replace it, now I do not have to
do that. I will be recommending Arrow to others and will be sending
my husband's leather coat in after this season is over. And,
I told Overland in Durango that you have done a great job. The
appreciate your work equally. Thanks again." (This email
was forwarded to us from Remy Leather from one of their customers
who used Arrow services upon their recommewndation). "My coat was repaired
and the folks at Arrow really stayed with it until it was correct.
I give them an A+. I will certainly enjoy shopping for another
Remy knowing that if there is a cleaning issue it is taken care
of so well." "Bruce: Just want to let you know what a great job you did on Ruben's leather jacket. It was exceptional. The lining is great and I love the pockets you made, great idea. Thanks for all of your assistance." Best Sandra & Ruben K., Leawood, KS Here are some nice recent testimonials from our FACEBOOK page: Karen W.
Gould Joni Clements Paul Catalli Nancy Goldstein Deb Heidebrecht Judy Evans Diane Neff Rusty Lester April Goswick
Hatch Holly B. - Kansas City "Dear
Bruce. I had my gown preserved through Mia's Bridal and Tailoring.
I wanted to thank you and your staff for the wonderful job that
you did on my gown. It looks absolutely beautiful and I could
not be happier! I will keep you all in mind for my future needs.
Thanks again for all of your hard work!" "You can't improve on perfection. You took us under your wing and made us feel like family as we made our way through racks of belongings (after our fire). Taking me to see how the process worked made me even more appreciative of your hard work. Please don't change a thing (in the way you do business). It's a wonderful business. I believe Cindy D. with Allstate sent you to us. Whoever sent you, we will be eternally grateful. I will be honored to let everyone know of the understanding, personal and provessional service you provided during such a difficult time. I truly hope no one would ever need to endure this. But the compassion you showed to our family will surely be rewarded to you and each of your hard-working employees." Forever Grateful, Kurt, Kathy and Matt M. - Kansas City (More about fire and water restoration dry cleaning) "Brad
Gershon and Mike Kenig did a wonderful job on my drapes. Very,
very professional and competant. Will be using this company to
clean my Hunter blinds. Thanks! 5++ Stars! The letter following was written to Escada and as you'll read, it was highly complimentary of Arrow Fabricare's work and service. Escada kindly forwarded us a copy. The letter follows, but first, here's a little background on Escada. It is a group of companies that ranks among the worldwide market leaders for ready-to-wear women's fashion in the high-end segment. ESCADA is sold in over 80 countries worldwide. Arrow specializes in cleaning and restoring high-end garments and leathers, including fashionable handbags. This letter to Escada is from their customer, Faith R., Katonah, NY. "I am very grateful to Escada because 20 years ago I bought a black and white "zebra" like jacket which was quite expensive. It was quite a stretch for me financially since I had just graduated from business school. "About a week after I bought it, I was taking the bus to work and sat on a seat that had water on it and the black ran into the white. Naturally, I was devastated. I took the jacket back and told there were no more jackets to replace it, but you offered to clean it. I was extremely skeptical about your ability to clean it properly given the extent of the stain. About two weeks later I received the jacket back from Arrow Fabricare Services in Kansas City. The jacket was perfect and I was thrilled. Since that time I have sent any hard-to-handle problem with my clothing to Arrow and they have never disappointed me (including recently re-weaving 35 cashmere sweaters for me when moths attacked my closet). "Earlier this summer I was wearing a black and white Escada skirt when I was watering my plants and the skirt got wet and the black ran into the white. I spoke with the store manager on the phone about the situation and she was not particularly helpful. I sent the skirt to Arrow and they spent one month working on it and restored it to its original elegance. "I wanted to take the time to tell you this story because while I thought the way this was handled by the store in New York was not particularly professional, I do have you to thank for introducing me to Arrow many years ago. They do remarkable work and if you ever have clients who need work done, they really do an outstanding job. Thank you." Many thanks to Ms. Faith
R. for her kind words. She is one of over 10,000 customers nationwide
that put their trust and faith and treasured garments in our
care every year. "Dear Jim - My pieces - skirt, jacket and tablecloth with candle wax on them, turned out beautifully. Thanks you for taking the extra time and effort on these pieced. They look like new. Sincerely..." Jo McD - Kansas City (More about Leather Cleaning) "You guys are great and the one on one customer service was great also!" Scott E. - Kansas City, MO (More about Leather Cleaning) "Arrow
Drapery Service is wonderful. Brad and Mike were so great
to work with and so easy. One phone call and I didn't have to
do anything to prepare for the cleaning. They come in,
do all the work and the drapes look good as new. I will
recommend Arrow to all my friends, and I have."
Jenna - Springfield, MO (More about Bridal Gown Cleaning & Preservation) "Good Morning Sir - There is NO ONE in KC that can get a stain out like you guys can....! With that being said..... Question #1 - Our goofy Labradoodle jumped up and pulled a hamburger bun off the kitchen counter. Nothing new really other than it was waiting for its' hamburger and had mustard on it. He then proceeded to drag it onto our off-white wall to wall carpeting. My husband didn't know that mustard can be tricky and he wiped it off with a clean damp cloth. (The carpeting has Scotchguard on it but is 10 years old.) When the stain didn't go away he sprayed carpet cleaner on it and now the stain is even larger. Is there anything we can still do to get this stain out of our carpeting? (It is located right in the middle of the room...of course...!) Question #2 It's been a while, but I decided to open my wedding dress to show someone and when I did (It was sealed in a box and the box sealed in plastic.) I found there were stains on it and the condition in general was a great disappointment to me. (It was cleaned/ sealed in Illinois in 1978.) This dress is a simple A-line sleeveless dress with an attached lace cape overlay not a large ball gown. What I would like would be for the stains to be removed if possible and whatever cleaning could be done. I know you can't tell anything without seeing it but I'm not sure even what to say I want done when I bring it in? Would this be cleaned like a prom dress for example and could you estimate for me what that might cost? ( I really do not need for it to be sealed, etc.) Also, is there anything that can be done to freshen the cap/veil? Thank you in advance for really
any help/answers you can provide? Peggy S. - Platte City, MO (More about Bridal Gown Cleaning & Preservation) Editor note on the above:
Thank you for your very kind words! If you would like to
bring in your gown, and speak to Jim Roddy, our dry cleaning
plant manager (27 years), he will not only help you with your
gown, but he will also mix up a small batch of chemicals that
might take care of your mustard stain on your carpet too! "Garment Description: Man's leather jacket size Medium I wish to ship to you for cleaning and refurbishing -- similar to what you did for it in 2007. The coat is in the style of a motorcycle jacket; however, it is soft lambskin leather of much lighter weight than a biker's garment. The lining needs to be replaced. Some pocket (liners) have some holes -- possibly repairable with "inserts" rather than replacements. The worst damage is the bottom of the jacket which has an elastic waistband -- the leather is ragged. Once again I say, Yes, I am aware that the repairs will probably cost as much as a new coat, but there ain't no coat like this coat! You folks at Arrow Care revived it once before and I'm hoping for another miracle. :-) " Bill R. W. - Johnson City, TN (More about Leather Cleaning) "Arrow
was recommended to us by Hunter-Douglas. Your service far exceeded
my expectations. I would (and will) whole-heartedly recommend
Arrow to any of my friends and family in Kansas City. Thanks
again. You guys were a pleasure to work with!" "I just got my handbag
back. It is alive again! This is the ONLY place I could find
to clean it & I am so pleased." "Thank you for the great job in bringing my black leather Remy jacket back to life. It looks great." Larry H., Brownsville, TX (More about Leather Cleaning) "Five
Stars! The Best." "Dear Susie, I respectfully correspond
to thank you and your Colleagues at Arrow, truly from my heart,
for dying black my late Friend's fringed suede jacket, which
has the utmost sentimental value for me. Everyone else in the
industry told me it was impossible to effectively dye this buckskin
jacket black, but you all not only took on the challenge, but
communicated with me in the most compassionate manner possible
and then actually accomplished the supposedly impossible. The
jacket arrived today and, I must say, it is beautiful---more
so than I could have imagined. If I could express appreciation
in any more glowing terms, I would do it but, at this moment,
the foregoing is all that I can imagine. "Dear
Ms. Becchina, I wanted to e-mail my thanks to Arrow Leathercare
Services. I received my leather coat and it looks as if the stain
never existed. Specifically, I want to thank your representative
Bob who called me and told me that he believed he could remove
the stain. He is a man of his word and he has my gratitude." "I have not been so pleased by any service in a long while. I think that the coat (I sent for cleaning) is in better condition than it was when I bought it. I want to commend the saleslady who helped me when I brought in the coat. Her name was Brendalee. She was very pleasant and listened to my explanation about the stains on the coat and offered a very good explanation of what you may do to accomplish removing them. Thank you. L. J. C. - Wichita, KS (More about Fur Cleaning & Storage) Subject: WOW! "I just received back in the mail my blue Kooba bag, and I had to triple check to make sure you didn't just send me a new bag! Amazing! Cleaned, color restored, and in perfect condition! There goes my idea to buy a new handbag." Catherine F. - Houston, TX (More about Handbag Cleaning) "I have never encountered such concern for quality or interest in my satisfaction at a cleaner. Your work is great, but your customer care is exceptional." Ron B., Kansas City, MO (Some FAQs about Arrow) "I just
received my leather bomber jacket and it looks beautiful.
I am very happy with the work that was done. I will be
sending you a leather sports jacket for cleaning. Thank you." LoAn V. - Alterations Department
Manger "We give
the top rating. Five Stars! We have been customers for years" "I have
received my brown leather skirt that I had sent in for cleaning
and repair. I am very pleased with the garment. The work
is outstanding. I greatly appreciate the professionalism
of your company. I will be sending many more items for
cleaning." "Thank You. My leather bomber jacket arrived safe and sound and looks and feels great - good as new while retaining all the character that comes only with age. It arrived just in time for the coldest weather that central Texas has experienced in 25 years. Your suggestion to replace the sleeve cuffs and waistband was right on. Just a better fit and look. Before sending it to you I considered just buying a replacement that would have cost $500 to $900. You saved me a lot of money and an old friend is back in the closet. The overall results exceeded my expectations by a factor of 4 or 5. Until next time..." Jack S., Lampasas, TX "I wanted to say thank you for doing such a fine job on my Purple Suede Cape. It had a horrible stain and your creative people sewed Darts at the shoulders that eliminated that area. I have had the cape for MANY Years, It was a special gift and although it was marked badly I could not part with it. After a cousin referred your company I sent the cape. I am enjoying wearing my vintage cape again Although we only get a few cold days here in Florida, we do wear leather and suede." Sandra S., Almante Springs, FL "I just received my leather coat back and it looks and feels beautiful. Thank you so much. I love the coat and it feels almost brand new. Thanks again, you guys are great!" Betty L., Overland
Park, KS Becky J., Denver, CO "Received my coat today, Bea. Results are outstanding. I'm very pleased. Bob clearly "underpromised and overdelivered." Please extend my regards and appreciation to him. Best regards." Philip B., Sunnyvale, CA "Just a note to say, 'you're the best'. My jacket arrived yesterday and i can't believe how fantastic it looks. Thank you so much! If I have anything else to need your attention on in the future, you will hear from me. Again...thank you." Ethalyn T., Kerrville, TX (Transscribed
from a phone message). "Bruce, this is Jeff C. I'm calling actually
to thank you, and your team at Arrow. We had a fire last Monday,
December 13th and you guys are doing our cleaning and restoration
of our clothes. I can't say how deeply touched we were that you
guys did such a good job. Thank you so much. I can't say enough
really. I talked to Connie today, but I totally forgot to call
her when you guys delivered the clothes. It really made us feel
so much better to get some of our clothes back and you just did
a magnificant job. Jeff C., Kansas City, MO (From the web editors: We receive many thankyous and testimonials, but occasionally we receive one that is so warm and personal that we like to call special attention to it. The sentiments expressed here are unbelieveably kind and personal and we need to express our special thanks to the writer.) "Dear Arrow Family Staffers, Today, I joined your legions of families who are so grateful to you for the superb services you provide...so honestly and graciously. I was welcomed so warmly by Amanda to the "the Arrow family" and by Brendalee another devoted grandmother, just like me! Whee! I had such a happy morning, for you all create a world where everything is as it "should" be! This is so rare today and I want to thank you all and celebrate your goodness and kind, kind caring hearts. Most affectionately, Jill B., Kansas City, MO Roy S., Treasure Island, Florida "Dear Bruce. I received
my lambskin reversible wool jacket back a few days ago and I
just wanted to thank you and all those involved for doing such
a fabulous job. It looks wonderful." "I brought in a severely stained leather coat that I thought for sure was a goner. Arrow not only got the stain out but reconditioned the entire coat including removing all the stains around the arm cuffs and collar. It looks pretty much like new again. Hurray!! This are my words I intend passing around: "Arrow is the only place to take your leather apparel products for cleaning and restoral - Period!!" My compliments to staff for the excellent workmanship and quality of service!!" Rich F. - Louisburg KS "The jacket that I sent to you for repair just arrived back in great condition, and I just wanted to compliment you on the fine workmanship. The way the jacket looks is awesome! So thank you! I appreciate your work, and the excellent customer service! Ben M. - Redding, CA "My black
suede jeans were a mess and look so much nicer! Great job. Thanks
so much "I received my jacket
in today's UPS delivery. It looks very good by comparison to
the product I sent you. Thank you very much." "Dear
Ms. Joplin. We just received from Arrow Fabricare my husband's
jacket which you were restoring. It looks beautiful - thank
you for taking away all remnants of the "Hello My Name Is"
sticker - great job - very happy. He definitely won't let
anyone put another sticker on him this year!!! Have a great holiday. "I just received two of
my leather jackets that you cleaned and returned to me. I just
wanted to tell you that they look beautiful. They are like brand
new. I've tried other vendors and they weren't able to do much
with them, but you did a fabulous job. They were badly stained
around the collar from makeup, but it is all gone." "My purple leather jacket arrived yesterday and you are right, it is ridiculously cute, it turned out so nicely. Thank you so much, I am really glad we discovered Arrow. You can count on our continued business." Dawn N.- California "I just wanted to thank you for the beautiful job you did on my fathers World War II bomber jacket. Thank you so much." Marsha D. - Houston, TX "I sent you all the YSL tan suede handbag to clean, and you all did a superb job on it. I didn't think it could be done! Thanks so much!" Pam at Ralph
Lauren - TX "Dear Susie. Just a short note to tell you that everything arrived today, and in perfect condition. Joanna was over the top about it all, including, but not limited to the Nina Ricci jacket. She is thinking about how she can send stuff from overseas (through her sister undoubtedly). Thanks again, and all the best." Andre M. R., Kamuel, Hawaii "To Brendalee,
Bruce and Staff. Thank you for your honesty, courtesy and outstanding,
professional service. I have a cow hide, suede Kooba bag.
Last year a bottle of sun screen opened and soaked through the
lining and suede leaving a dark brown stain, six inches in diameter
on the outside of my taupe purse. I attempted to remove
the stain with Imperial Dry Cleaner which failed. One year
later, I took my purse to a well known dry cleaner on the Plaza
who would not attempt the "oil based" stain.
My mother suggested I take the bag to Arrow Cleaners. The
staff was wonderful and referred me to Brendalee. Long
story short.....Bruce said he'd attempt to remove the stain or
dye the purse darker to blend the discoloration. If they
weren't successful, I would only be charged for the chemicals
used. I am amazed to tell you I picked up my bag two weeks
later and the stain was 100% gone. The treatment they used
removed all soiling. I don't know how Arrow Cleaners did
it....I would recommend their restoration services to everyone!!!!
Thank You Bruce, "Dear Arrow Care Staff: I wanted to write you to thank you so very much. I sent you a very worn but much loved leather coat and you have magically transformed it to its original new condition. I had expectations that you would do a good job however you have performed far beyond any expectation that I had. I have shown all my friends the coat. (They all thought it was a new coat!) I have also recommended you to everyone I know. Thank you again so very much." Kind regards, Kay K., Hampton Cove, AL "You all were a tremendous help to me during an incredibly stressful time. Thank you for the empathy you showed and the speed of your service during our fire damage." LaKay C. "My drapes were cleaned to my expectations. Thank you. The need to be able to have good installers after the drapes are cleaned is important. You all did send two reps to help rehang the drapes even though you'd previously told me that you aren't involved with the rehanging process. I appreciate your extra effort. Thank you for all you do!" Bonnie G. "Hi this
is Rick H from New Hampshire, and I wanted to leave a message
for I received
my Remy leather jacket in the mail a couple of days ago, and
I am Rick H. - New Hampshire "Thanks for making a difficult time SO much better." Bev T. - Shawnee Mission, KS "A special "thanks" to Tracy and her crew. Tracy took the time to explain the process to me, in the midst of total chaos (a house fire), and she and her crew did their work with the most amazing attitude. They enjoy their jobs and do them with the utmost professionalism. Thanks to all." Mary G. - Kansas City "After our fire, every piece of clothing returned was in excellent condition. Out of all the vendors who performed restorations of our belongings, Arrow was the BEST." Jamey E. - Kansas City "My house was destroyed by fire. My insurance carrier contracted with your cleaners to clean and restore my clothing insofar as possible. (Your people) have been truthful, forthright and totally professional in all dealings with me. A JOB WELL DONE!." Irvin K. - Kansas City, MO "Thank you for the amazing work on my Remy Jacket. You were right, it came back a long way from the shape the "other guys" left it in from their process. I will have a referral or two for you...friends of mine who have jackets that are old faithful standbys of theirs -- and need a lot of help." Tom K. - Lake Forest, IL "Hi Bob
or Susie, I wanted to thank you for fixing my little taupe jacket
that I had put the sticky name tag on. Thank you very much
for saving it, and just wanted to tell you how nice it looks,
Thank you!" Larry B. - San Diego, CA "Great job! Don't know how you all do it! Everything was cleaned and ready! The 'girls' were always so helpful in helping us pick up a load to take home! Everyone is always pleasant and fun to be with! Thank you all so much!" Frank & Salli F. - Kansas City "Service was excellent and quality of cleaning was great! Thanks for making this unpleasant event more bearable!" Tim S. - Shawnee Mission, KS "Recently I sent a custom
made suit to you for repair of a hole in the coat collar, the
result of our Chocolate Lab puppy chewing a hole while I was
not looking. The hole was too large for interweaving and the
regular weave repair was used. The result was spectacular! The
lady who mended the coat left a small white thread at the patch
so I could identify the location of the repair. The patch was
affordable and the service excellent, as always. I have already
told several others about the great service form Arrow." "Please
make sure Bob in Customer Services get this email. I received
my coat yesterday. New Jacket from Territory Ahead
Wanted it to look like the picture in the Magazine, and I sent
a picture with the Jacket. You called me to say you couldn't
make it look like the picture. I am thrilled with its' exact
appearance "Just Like the Picture" I
would/ will recommend your service to everyone I know that
needs leather care. MY Jacket is now PERFECT. Thank you so very
much." "I am not sure this is
the email to write to, but I wanted to express my gratitude and
amazement at the great work that you do. I just received a leather
jacket that you revamped. It was badly worn and in poor condition
with stains and it looks great new. This is the second jacket
for my family I have sent to you each old and with great
sentimental value. I will recommend you without reservation and
am sure you will hear from me again. You give every customer
a clear and easy way to indicate if they are not 100% satisfied
(customer satisfaction guarantee included in each shipment) ,
but I had some difficulty deciding how to let you know I am 100%
satisfied more so if possible - you have exceeded my expectations
each time. Thanks again." "Beautiful
work done on my coat, it came back much better than I expected! "Hi, this is Laurie A___,
and I just wanted to compliment you guys. I sent you my
brown leather coat with stains all over it, and I can't believe
I got this coat back and it looks like brand new! You guys
are fantastic! I think this is where Saks Fifth Ave in
Cincinnati would send my things to, but I know I heard about
you from the Ralph Lauren store in Aspen. Anyway, I just
wanted to thank you." "Dear Bruce. This is just a note to let you know how pleased I am about the recent job you did for me in restoring my Lone Pine shearling coat. I had (mistakenly) had the coat cleaned here in Denver at another cleaners, and they shrunk the coat more than a full size. The coat was not wearable. I am not sure how you did it, but you restored the coat to the fit I had before the bad cleaning and it is now perfect again. Your customer service was responsive and timely, especially from Bob and Susie. The coat looks great and I look forward to wearing it. I appreciate your prompt and reasonably priced service and will not make the same mistake again. All of my sensitive cleaning jobs will be sent to Arrow. Thanks again,..." Rob M.,
Denver, CO "Thanks so much for showing me around your facility a few weeks ago and sharing information about Arrow Fabricare and about family business in general. I really enjoyed hearing about the evolution of the business as well as meeting your family members and your staff...who it looks like you treat as family as well. "I have shared many of the points you made to me with my students in my family business class as well as some of the other business faculty here at JCCC. Last week, I also attended a national Family Business Conference in New York City and shared my experience with Arrow with several of the other attendees at the conference. "I know that you are extremely busy and I appreciate you taking time out of your day. I can read book after book on the topic, but my best lessons for my classes come from being able to share real life experiences with them. Thank you." Barbara Millard,
Associate Professor "You guys did a terrific
job on my leather jacket. It looks fantastic! It looks better
than the day I bought it, some 12 years ago. Thanks for a great
job and for the excellent customer service." "Dear Bruce. One of our top customers recently brought in a leather coat he had cleaned locally. The cleaners literally destroyed this garment and it was just not wearable. We sent the coat to Arrow and the results were impressive. It was restored to it's original beauty. Thank you so much for the outstanding service. Winn Bros. will only recommend Arrow Leather Cleaners for all of our fine leathers. Thanks again," Todd Winnick "My leather sport coat
arrived yesterday and it looks like new! I am totally
pleased and simply wanted to say "thank you" to you
and Arrow. Best." "Bruce, your company truly performs "leather Magic"! The coat arrived yesterday and I am absolutely pleased with the results. Thank You." Nancy. "I got my leather coat
yesterday. The jacket looks great, but it is the lining
repair that rocks!! The replacement looks like the
original. I've cc'd the shop where I originally bought
the coat from - they are the ones who told me about Arrow. Thanks
again for a fabulous job. Regards..." "Your (Fire, Smoke &
Water Restoration ) staff could not have been more accomodating,
efficient and professional. Yours is an excellent organization
and I would highly recommend your services to any and all. Overall
an 11 on a 10 point system." "I just
received my suede and leather duster which you cleaned and repaired.
Great job. For years the Claymore
Shop (ed.:
this store is one of few like it in the country, selling only
stunning men's wear with a stylish and ultra competant team of
sales floor personnel) told me you were the place for this type of job.
I know my wife and I are happy to have found you. Thanks." "Hi Susie. WOW! You
guys did a heck of a job with my client's purse. She was
thrilled. I have another project for you from her.
I am mailing it on Monday. it is an off white linen suit.
Around the collar on both sides, you have to look very carefully,
but the color is gone from the jacket. I am thinking that
it was in a window and the light turned it or the store tried
to get out a spot and took the color out. I am not certain
if you can fix this, but if anyone can, it is Arrow. Thank
you as always for performing miracles." "Bruce.
At long last, I received my Miu Miu handbag back from Arrow Careand
the new "shade" is absolutely stunning! Thank
you so much for your attention and guidance, even after hours,
on how to restore her to beautiful condition. It is so
wonderful to feel comfortable sending my most precious leather
goods to you; I wouldn't trust anyone else. With the rich new
tobacco color and the perfect condition, I truly feel as if I
got a whole new bag out of this! Thank you again, and I
look forward to working with you and your company again in the
future. Best regards." "Dear Susie. Thank you so much. What a great job you did. You are all the "best". I really appreciate what you at Arrow do not only for me but for all the things you do for my customers. Everything comes out really beautiful. Thanks and take care." Bryn Maur Furs, Bryn Maur, PA "I just recently had a leather coat cleaned by you folks and it was delivered yesterday. I am absolutely overjoyed with how good it looks. I am calling to thank you very much for your attention to detail and it just looks absolutely gorgeous. I really like it and I get a lot of compliments." Melinda C. - Carlsbad, CA "My canvas and leather
trim bag I bought in Paris 20 years ago is absolutely restored.
I am amazed how wonderful my handbags look. There
are three more on the way. I am going to tell everyone.
I am just thrilled. No reason to part with a wonderful
bag, just send it to Arrow!" "Dear
Arrow Leather Care: A few years ago I sent you a fine leather toiletries bag
that I had spilled olive oil all over. I sent it for your cleaning
services because it had sentimental value to me, not because
I expected that it could be restored. It was a mess.
When you returned it to me it was not only perfect but actually
better than new. You had not only cleaned all the oil off
perfectly but you also coated it with something so to this day
it still looks new. "Dearest Arrow Cleaners: Thank you for making me look like a hero! I am a personal shopper and I recommend your service to my clients. When they receive their "what they thought was hopeless" item back from you in better condition than when it was new, they are amazed. They can't thank me enough for telling them abut you and then they tell EVERYONE they know about their amazing experience. You are on more facebook pages than you know! Thank you for performing magic." Appreciatively yours, Nancy
Klompus "Susie, my white jackets
are stunning again! Thank you!!!" "Thank you! I am very impressed with the service. This is my first time using ARROW (recommended by a friend) and I will definitely recommend to others and be using them again in the future. Thanks again." Lisa G. "Recently, I had a disaster
with melted plastic on a brand new designer shearing suede coat.
The coat was in a plastic garment bag and inadvertently placed
over a burning candle. The candle wax dried on the coat
and I thought the coat was irreparably ruined until it was suggested
that I take it to ARROW. Less than one week later I picked
up the coat and it was PERFECT. Arrow took the extra step of
removing and sewing back the unique clasps and the shearing suede
coat actually ended up looking better after the cleaning!" "Dear Bruce - We just received our 150th coat from the Arrow team since my visit in March. Thank you for the beautiful work. The leathers are some of the best we have seen and some were in pretty rough shape. We have also sent a few gowns and most recently a Coach duffel oversize handbag. Bruce your team has been a pleasure to work with and Anna really has enjoyed working with you and Susie. Thanks again to you, Susie, and your Dad. Your strong family values and teamwork really show through in the items we are getting back. We really appreciate your help and look forward to ramping up and promoting our leathers and other items this fall. Please let me know if Anna or I can do anything to help our account run smoothly. Best regards from all Puritan Cleaners associates." Gary G., Richmond,
VA Doris H., Medford, OR "Arrow's
staff was courteous, prompt and sympathetic. The service was
professional, the emergency items were cleaned and returned quickly.
Thank you!" "My family and I appreciate
your company's diligence and persistance in assisting us in our
hardship (home fire). Thank you very much." "Please
be advised that we tried Arrow leather cleaners for the first
time recently. Bill J. - Boca Raton, FL "Many years ago I bought
a Ralph Lauren orange leather jacket with white piping. It was
the most expensive jacket I had ever purchased but I have worn
it year after year and loved it. When I travel in it, people
always comment, or if I happen to get the same flight attendant,
they always say, "Oh I remember your jacket!" Well
finally the cuffs and collar got so dirty and scuffed, I was
embarrassed to wear it. Then Arrow Leathercare was recommended
to me, and they did a terrific job not only cleaning the orange,
but making sure the white piping stayed white and sharp, which
was a difficult task. The leather is as soft as it ever
was and I look forward to many more years of wearing it." "Just got my jacket. Looks great! Thanks for getting it in shape." Mary Jean C. - Washington D. C. "I just received my husband's Territory Ahead leather jacket for cleaning and relining. It is exceptional. My husband loves that jacket. And, you saved it. You'll be hearing from us again soon." Linda W. - Ames, IA "You did a fantastic job on my Coach handbag, the suede one with flowers and all the black marker stains. Amazing! Incredible!. Thanks." Susie F. - St. Louis, MO "(Voice Mail) I'm calling about the terribly stained, front and back, jacket belonging to my daughter. Never in a million years did I think that it could ever be worn again. Well, it is absolutely spectacular. Many thanks to you, especially to Susie. I'll be giving your number to all my friends and relatives." Barbara S. - Philadelphia, PA "Thanks so much for the great job you did on my old suede. I especially appreciate the help from Bob. When I found out that he was 83 years old, I thought of my great father that I recently lost. I am so glad that there are wonderful, nice people in the midwest." Lisa F. - Oregan City, OR "I'm happy! Fantastic! So glad that you're there. You really fixed my grey Armini with the bad spot on the arm. It's my favorite jacket. I'll be sending more items (handbags) when I return from my overseas trip." Luna P. - San Francisco, CA "Bruce, we want to thank you for replacing the coat for our customer. That was very nice. Not sure that you had to do that but being in business we know the customer is the most important thing. Thank you again." Pam V. at Brdicko Midland Cleaners - Fremont, NE "Susie...You are so right..."Arrow is the best". Thank you! Thank you! Thank you!" Jerry N. - Nipomo, CA "I just got back from picking up Peter after school and I was so surprised to find that UPS had been here. I was even more surprised to see that you actually were able to get my leather jacket cleaned!! Peter is convinced that it is a new garment and not the same one at all! I did not believe that I would ever see it again. The drycleaners we tried in MA had us convinced that it was not possible to clean blood out of leather and they wouldn't take it. (One place kept it until their leather expert looked at it and then told me to come and get it.) Many thanks to you for having this done. It really does look like a new jacket. " Kate M. - MA "I work for Nordstrom in Downtown Seattle. I have a customer who owns a Faconnable leather jacket. The jacket has a two-way zipper. The customer is having trouble using the zipper and wants to put a regular zipper on the garment. I have a local shop which could probably do the work but from past experiences I know the quality of work you do at Arrow Care and know if you can do the work, it will be perfect. The zipper is 63 cm and a "Riri". Please let me know if this can be done and what the cost would be. Thank you for your time. I look forward to hearing from you." Deirdre G. - Seattle "Dear Bruce, I am thrilled with the job you did on my leather vest and suede shirt/jacket. I thought the vest was a "goner", but you have certainly brought it back to life . It has been one of my favorites so I am so happy that it looks so terrific. The suede jacket looks better than ever, a beautiful shade of orange due to your suggestion that it be redyed. You people at Arrow are the best and I will certainly pass your name on to my Carlisle customers as well as to other friends. Bruce, you were so approachable and pleasant every time we talked. That is rare today and I do appreciate it. All the best in 2009. Thanks so much." Susan C. - Lutherville, MD "I just received my leather purse today and it looks absolutely WONDERFUL!! When I bought the Coach bag in 2002, I was riding public transportation on a daily basis, so as a result, it was out in the elements and became heavily soiled and badly beaten up. When I got my own car in 2005, it's sad to say, but my car looked better than my Coach! So as expensive as the bag was, I retired it to the back of my storage closet, never to be seen again...or so I thought, until I found the Arrow Leather Care website. I didn't expect you all to work miracles, but in my book, you truly have gone above and beyond my greatest expectations. Thank you for a job well done, and I will tell everyone I know about your amazing work! Kudos and thank you!!" Cynthia P. - Brunswick, OH "I just wanted to say thank you for the amazing job you did on my long leather coat. It's like getting a new one without giving up my broken-in feeling." :o) Toni
M. - Dallas Martha F. - Kansas City "Dear
Bruce. Jay is on vacation but, I had to write and tell
you the jackets look incredible I never thought you would
be able to get those stains out. Amazing. I hope you have
a wonderful Thanksgiving. Best regards." "I brought my husband's
leather coat to you and within two weeks the coat
came back looking great! Unfortunately, somehow the zipper was
broken, and when I called you, we arranged a
pick-up at our home. Within a few days, the coat
was returned to our home with a new zipper and looking almost
like new. I want to thank you for your service and, also,
whomever I spoke with on the phone was very kind and
helpful. I'll pass on our satisfaction." "I've
just tried on the jacket and it fit very nicely. Your people
did a great job! I'm really pleased. Thank you!" "I received the jacket
that you worked on and I'm VERY impressed and pleased! You'll
be getting all my leather work from now on!" "Arrow Leather Care is the only place I know of in the country that can do a good job repairing leather and I have been using your services since my Neiman Marcus days!" Brad S. "Hello Arrow. I just wanted
to say thanks for the great job you guys did on my expensive
Schott NYC motorcycle jacket. I had been really worried about
getting it altered, but you guys did it just like it came that
way from the manufacturer. And now, finally, at last, a perfect
fit! It is so much more pleasurable riding my bike with it on." "Bruce, just a quick note to say how much I appreciate the work that was recently performed on my leather jacket (relining of the body, sleeves and pockets). Your prompt/quality work exceeded my expectations! Feels like I have a brand new jacket! Thanks." David Ewing "I am more than pleased
with the repair that was made to my leather jacket. Since I collect
Harley Davidson jackets, you will be sure to see a great deal
more business from me. Whomever is responsible for that amazing
job you did for me, please extend to them my thanks. Again, remarkable
job!!! Looking forward to more miracles from Arrow." "I'm writing
to let you know what wonderful customer service and follow-through
I've received from your customer service representative, Brendalee.
Not only was she extremely helpful when I came into the store
yesterday (I was a first-time customer, and have never had draperies
dry cleaned so really was at a loss at what I was doing!), but
she followed-up later in the day to make certain I had received
a receipt before leaving and to confirm the processing of the
discount coupon. I cannot recall ever experiencing such fine
customer service and wanted to make certain I passed along my
praise for your employee. Brendalee certainly made my day! Even
though I live out in Shawnee, I'll make a point of bringing my
future dry cleaning to Arrow. Your customer service is unbeatable!!!
Thank you so very much!" Eileen S. We found out about Arrow at one of the worst times in our lives, after a fire in our home. And, at first, I didn't believe that anything could be done with our smokey, dirty things, but they came back to us more beautiful than ever. Thank you so much! Traci R., Kansas City, MO "I want to let you know how pleased I am with the work you did on two jackets that I sent. One jacket was a Remy leather jacket that needed cleaning, refurbishing and a new lining. The second one was an Overland Outfitters combination leather and suede jacket that needed cleaning, sealing and new sleeves. Both of these jackets look great and I feel you were very fair with your charges. Please pass my thanks along to your people who were involved working on these jackets. It's wonderful to know that there are still people and companies who will take pride in their work and are willing to spend the time to see that the customer is satisfied." Sincerely, "I just got my suede jacket and it looks beautiful. You did a very nice job and I am very, very pleased. I will recommend your company highly to all my friends!" Reva M. (ed. note:
Arrow Fire, Smoke & Water Restoration received this very complimentary
note recently from a customer's mother!) Wanda H., (Some of the above have been edited for clarity. But the thoughts are complete and accurate). Do as thousand of Arrow customers have done. Trust your garments and household items to the loving and protective care of Arrow Fabricare. Every day...with every piece...Arrow cares. FOR ANSWERS TO FREQUENTLY ASKED QUESTIONS (click below):  |
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Arrow Fabricare Services - 3838 Troost Avenue - Kansas City, MO 64109 | 1-800-54-ARROW/ Fax: 816-931-0300 Customer Service E-mail |
